Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 812-373-0222 or make an appointment online!
Know Your Rights
When my family broke down on the exit near Greene's, we were pretty upset but David was friendly and extremely helpful on the phone and they sought to get us on our way as quickly as possible and even offered us rides to and from the the hotel. We were repaired in less than 24 hours and on our way safely.
After having my F-250 at another mechanic for a week with no result I took my truck to Green's. They took my truck and got right back to me in a few hours. Ron explained exactly what was going on with my truck and how much it would be to repair it. He also explained the ramifications of what else they might find after they did the initial repair. He said some or all of the injectors might need to be replaced at a cost of $400.00 each. I told them to go ahead with the repair fully expecting to have to do at least on or two injectors. OK, here's what happened. 1 Ron said it would probably be Saturday or Monday before it was finished. They finished it Friday afternoon. Ron called me and said he would stay late if I needed him to so I could get it picked up. 2 It turns out NONE of the injectors were bad after they tested them. 3 They did several things to the truck and did not charge me any extra. 4 They charged me exactly what the written estimate was for. Not being a mechanic they could have taken advantage of the situation and did not. Ron did explained a couple of things that needed to be taken care of later. Being new to Columbus I needed to find a mechanic and trust and depend on. I believe I have. Thanks for a job well done and you will be seeing me the next time I need work done.